Privacy Policy

1. Information We Collect

At Mithila Enterprises, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, services, and physical fabric creations. By using our platform, you consent to the practices described in this policy.

We may collect the following types of information:

Name, email address, phone number, and other contact details provided during customer account creation, newsletter registration, or fabric order placement.

Billing details, shipping addresses, and transaction tokens for processing secure payments.

IP address, browser type, operating system, and hardware details to optimize page load speeds.

Feedback or artisan inquiry responses submitted through our forms.

2. How We Use Your Information

We use your information strictly to provide, personalize, and improve our services:

To process fabric transactions, package shipments, and manage your account portal.

To send shipping updates, dispatch invoices, and notify you of new seasonal handloom swatches.

To analyze browsing behavior to ensure optimal performance on lower-speed mobile connections.

3. How We Share Your Information

We respect your privacy and only share your information under the following limited conditions:

With trusted logistics providers (e.g. Delhivery, India Post) to fulfill delivery handoffs.

With secure, PCI-compliant payment gateways to handle payment authorization.

To comply with legal frameworks or requests from regional authorities.

We never sell, rent, or lease your personal information to third-party advertisers.

4. Data Security

We implement rigorous safeguards to protect your personal details, including secure socket layer encryption (HTTPS), firewalled databases, and restricted employee access panels. While we strive to maintain absolute security, no data storage system can be guaranteed 100% impenetrable.